Selectec

Selectec Remote Support

We have decided to use RustDesk for our remote support software.  This is a service that we host ourselves.  Please note by using this software you are accepting our Privacy Policy terms and conditions, which is available here.

To download the software, please click on the link for your version of operating system,  or for more information on RustDesk please see below.

Windows Install

To install the client the user must have the permissions to run the software.  By default nothing needs to be installed.

When the software is run, an ID and password will be displayed in the application.  Please give this to our support team to allow then to connect to your server / workstation.  Once we have finished the remote session you can just delete the application.

For the “requested by support” client we would just need the ID to connect.  This client needs to be installed and is used to give us the correct permissions to complete a remote install.  Only install this client if requested to do so.

** Please remember to uninstall this client when the install is complete **

Apple Silicon Mac – Install

After installing the software by dragging the selectec client into the Applications folder.   You will also need to enable some options.

 

  • Open System Settings > Privacy and Security > Screen & System Audio Recording and make sure this is enabled for the selectec-client
  • Open System Settings > Privacy and Security > Accessibilty  and make sure this is enabled for the selectec-client

** Please remember to uninstall this client when the install is complete **

Linux Distro’s

Please see below instructions to install for the various “flavours” of Linux (installers are above).

 

Debian Derivatives 

# please ignore the wrong disk usage report
sudo apt install -fy ./<app-name>.deb

Red Hat Derivatives

sudo yum localinstall ./<app-name>.rpm

Arch Linux/Manjaro

sudo pacman -U ./<app-name>.pkg.tar.zst

openSUSE (≥ Leap 15.0) 

sudo zypper install --allow-unsigned-rpm ./<app-name>-suse.rpm

Nix / NixOS (≥ 22.05)

Temporary enter a shell with rustdesk ready to run:

nix shell nixpkgs#rustdesk

Install in the current user profile:

nix profile install nixpkgs#rustdesk

In order to install system-wide in NixOS run nixos-rebuild switch --flake /etc/nixos after editing configuration.nix:

  environment.systemPackages = with pkgs; [
    ...
    rustdesk
  ];
Android

Android Client

For the Android client please visit this link on your phone and then click on the above button to download the Android client.  This works on Android 10+

 

iOS Devices

With iOS devices there is a RustDesk app you can download from the app store.  Please download that on the iOS device and send us the details.

RustDesk – Open Source Remote Desktop

RustDesk is a full-featured open source remote control alternative for self-hosting and security with minimal configuration. You have full control of your data, with no concerns about security. The Client is open source using the Professional Server hosted with us.

Client Ports

Our RustDesk client uses the secure TCP port 443.

Our Connection Details.

IP Address – 172.237.119.5   Domain – remote.selectec.com


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